Professional summary
Operations leader with twelve years of experience building reliable teams, clearer processes, and stronger stakeholder relationships. Turns complex work into practical operating rhythms: defined ownership, useful SOPs, measurable performance, and communication people can act on. Ten years leading remote and cross-functional teams on US schedules.
Core competencies
Operations Management|Team Leadership & Remote Supervision|Process Improvement & SOP Development|Project Management|Cross-Functional Coordination|Stakeholder Communication & Alignment|KPI Monitoring & Performance Reviews|Data Analysis & Reporting|Client Relationship Management|Workflow Automation|Operational Governance & Risk Management|Employee Onboarding & Training|Change Management & Continuous Improvement
Technical skills
CRM: Salesforce, Monday.com|Project Management: Jira (Scrum), Trello, Microsoft Planner, Microsoft Loop|BI & Reporting: Power BI, Zoho Analytics|Databases: MySQL, PostgreSQL|Office & Collaboration: Advanced Excel, Google Workspace, Microsoft Teams|HR Systems: Zoho People, Fingercheck|Automation & AI: n8n, Make.com, Zapier, Playwright, ChatGPT, Claude
Professional experience
Operations Coordinator | Horizons ABA
Aug 2025 - PresentMaryland, United States (Remote)
- •Coordinate high-volume scheduling, staffing, and cross-team handoffs for a distributed service organization.
- •Manage documentation workflows and external stakeholder coordination across multiple US markets.
- •Lead workflow automation with n8n, Make.com, and AI tooling to reduce manual effort and strengthen operational accuracy.
- •Build SOPs that make internal workflows consistent, clear, and easier to scale across departments.
Senior Operations Manager | Regal Credit Management
Aug 2023 - Jul 2025Remote
- •Integrated multiple service departments into one operating model aligned to shared business goals.
- •Designed cross-functional processes and SOPs that improved consistency and reduced friction between teams.
- •Built a KPI framework and used it to lead practical, data-informed performance conversations.
- •Managed remote teams and client-facing delivery across competing priorities and accounts.
CyberSweep Manager | Regal Credit Management
Jun 2021 - Aug 2023Remote
- •Led a remote team of 10+ analysts through high-volume, quality-sensitive client work.
- •Partnered with IT on process automation that cut turnaround time by 30%.
- •Turned client feedback into service improvements that lifted retention by 20%.
- •Built training, performance, and SOP routines that kept quality high as the team grew.
CyberSweep Audit Team Lead | Regal Credit Management
Mar 2021 - May 2021Remote
- •Led daily quality-review operations across a distributed team.
- •Built the onboarding and training program for incoming auditors.
- •Ran performance reviews that drove a 15% reduction in audit errors.
CyberSweep Data Auditor | Regal Credit Management
Oct 2020 - Feb 2021New York, United States (Remote)
- •Executed detailed quality reviews across multiple platforms under strict internal standards.
- •Produced client-facing progress reports that kept work visible and decisions well informed.
Marketing Manager | Trumph Motorcycle Corporation
Apr 2019 - Nov 2019Davao, Philippines
- •Led marketing strategy and campaign execution through a transitional period, holding brand visibility and customer engagement steady.
- •Held concurrently with the internal audit supervision role.
Internal Audit Supervisor | Trumph Motorcycle Corporation
Sep 2017 - Oct 2020Davao, Philippines
- •Supervised an audit team against internal controls and financial reporting standards.
- •Translated findings into clear recommendations for senior leaders and operational stakeholders.
- •Ran risk assessments that surfaced process gaps before they became business exposure.
Internal Auditor | Trumph Motorcycle Corporation
May 2013 - Sep 2017Davao, Philippines
- •Reviewed cross-department processes against company policy and operating standards.
- •Prepared practical reports that made ownership, risks, and next actions clear.
Education
Master in Business Administration (Units)2014 - 2015
University of Southeastern Philippines, Davao City
Bachelor of Science in Accounting Technology2009 - 2013
University of Mindanao, Tagum City
Certifications
- •Lean Six Sigma Yellow Belt
- •Lean Six Sigma White Belt
- •Data Analytics Core Track
- •Career Service Examination, Professional Level
- •Conducting Internal Audit Work
- •Risk Based Audit
- •Cyber Security Certification
Languages
English (Professional working)|Tagalog (Full professional)|Visayan (Native)
Full-time or contract. Currently employed, open to conversations. Overlaps US Eastern.
