Open to the right opportunity
I’m Chris. I turn complex, everyday work into clear processes, confident teams, and results that last.
Operations leadership · Process improvement · Remote teams
Built through experience.
Backed by outcomes.
A few ways I’ve helped teams work better, with measurable outcomes at Regal Credit Management.
Partnered with IT to automate repeatable review steps rather than adding headcount, while keeping SOPs clear enough for the new process to hold.
A remote team of ten-plus analysts handled high-volume, quality-sensitive client work, with every completed item requiring review before it closed.
Turnaround dropped 30% while the quality standard stayed intact.
Used that feedback as an input to service design, then aligned the team around the changes that would improve the client experience.
Clients received regular progress reporting, creating a reliable feedback loop about what they needed from the service.
Client retention rose 20% across the accounts the team served.
Built the onboarding and training programme for incoming auditors, then ran a performance review cycle against it so the training had feedback to correct itself with.
The team was onboarding new analysts while accuracy still had to hold across a fast-moving workload.
Quality errors fell 15% while the team was still growing.
From audit and risk to leading remote operations. A career shaped by understanding the details and connecting the bigger picture.
Horizons ABAMaryland, United States (Remote)
Coordinate high-volume scheduling, staffing, and cross-team handoffs for a distributed service organization.
Regal Credit ManagementRemote
Integrated multiple service departments into one operating model aligned to shared business goals.
Regal Credit ManagementRemote
Regal Credit ManagementRemote
Regal Credit ManagementNew York, United States (Remote)
Trumph Motorcycle CorporationDavao, Philippines
Trumph Motorcycle CorporationDavao, Philippines
Trumph Motorcycle CorporationDavao, Philippines
An improvement only matters if it holds up in the day-to-day. This is how I get it there.
Sit with the people doing the work and map the process as it actually runs, not as the manual says it runs. The gap between those two is where the time goes.
Process map, time studyRebuild the flow around clear ownership. Every step gets a name attached, a trigger, and a defined handoff, so nothing sits waiting for someone to notice it.
Workflow, ownership matrixWrite the SOP that holds the fix in place, plain enough that a new hire runs it in week one. A process that lives in one person's head is a process you will rebuild when they leave.
SOP, onboarding packRemove the steps that never needed a person. What stays behind is exception handling, which is the part where judgment actually earns its keep.
Automated workflowPick the one number that proves the process is working, instrument it, and put a review cadence around it. A number nobody reviews is decoration.
KPI framework, review cadenceTrain the team, hold adherence, keep the loop open. Across time zones the SOP has to carry the weight, because nobody is looking over anyone's shoulder.
Training program, audit cyclePeople leadership and audit discipline, paired with hands-on tools for modern work.
Map the workflow as it actually runs, find where work stalls, then build the SOP and ownership model that keeps the improvement in place.
Ten years leading distributed teams with clear expectations, practical coaching, and a steady performance rhythm.
Define the measures that matter, then run a review cadence that turns data into decisions, coaching, and follow-through.
Translate complex work into clear updates, useful reporting, and aligned decisions for leaders, clients, and cross-functional partners.
Use audit discipline, risk awareness, and clear controls to help teams scale without losing accountability.
Master in Business Administration (Units)University of Southeastern Philippines, 2014 to 2015
BS Accounting TechnologyUniversity of Mindanao, 2009 to 2013
Lean Six Sigma Yellow BeltProcess improvement
Lean Six Sigma White BeltProcess improvement
Data Analytics Core TrackAnalysis and reporting
Career Service Examination, Professional LevelCSE-PPT
Conducting Internal Audit WorkInternal audit
Risk Based AuditRisk assessment
Cyber Security CertificationData protection
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Our team would not have functioned at the level we did without Chris. He built order out of chaos, brought discipline to our processes, and kept critical initiatives moving when competing priorities threatened to stall progress.
Chris’s leadership style is truly supportive and collaborative. He leads with humility, treating everyone with respect and kindness.
In the realm of operations management, Chris excels at optimizing processes, improving efficiency, and driving continuous improvement. His analytical mindset and data-driven approach have led to significant cost savings and productivity gains.
Chris is a fantastic leader who brings a great balance of strategic thinking and hands-on execution. He has a natural ability to see the bigger picture while also making sure the details are handled.
Chris has a talent for solving problems quickly and bringing innovative ideas that improve processes and efficiency.
Looking for someone to bring clarity to your operations and help your people do their best work? Let’s talk.
