Professional summary
Operations leader with twelve years across audit, compliance, and healthcare operations. Designs the process, writes the SOP that holds it in place, instruments the KPI that proves it works, and automates the steps that never needed a person. Ten of those years leading remote and cross-functional teams on US schedules.
Core competencies
Operations Management|Team Leadership & Remote Supervision|Process Improvement & SOP Development|Project Management|Cross-Functional Coordination|KPI Monitoring & Performance Reviews|Data Analysis & Reporting|Client Relationship Management|Workflow Automation|Compliance & Risk Assessment|Employee Onboarding & Training|Vendor Management
Technical skills
CRM: Salesforce, Monday.com|Project Management: Jira (Scrum), Trello, Microsoft Planner, Microsoft Loop|BI & Reporting: Power BI, Zoho Analytics|Databases: MySQL, PostgreSQL|Office & Collaboration: Advanced Excel, Google Workspace, Microsoft Teams|HR Systems: Zoho People, Fingercheck|Automation & AI: n8n, Make.com, Zapier, Playwright, ChatGPT, Claude
Professional experience
Operations Coordinator | Horizons ABA
Aug 2025 - PresentMaryland, United States (Remote)
- •Run daily operational logistics: client scheduling, therapist staffing, and cross-team communication for ABA service delivery.
- •Own insurance prior authorizations, appeals, and single case agreements across Maryland and Colorado, commercial and Medicaid alike.
- •Lead the automation program using n8n, Make.com, and AI tooling to cut manual work and raise operational accuracy.
- •Write the SOPs that standardize how internal workflows run across departments.
Senior Operations Manager | Regal Credit Management
Aug 2023 - Jul 2025Remote
- •Integrated multiple service departments into one operating model aligned to business objectives.
- •Designed the SOPs and cross-functional processes that raised efficiency across every team.
- •Stood up a KPI monitoring framework and ran data-driven performance reviews off it.
- •Managed remote teams to keep service delivery uninterrupted across client accounts.
CyberSweep Manager | Regal Credit Management
Jun 2021 - Aug 2023Remote
- •Supervised 10+ analysts removing PII from data broker sites under CCPA and GDPR.
- •Launched process automation with IT that cut audit turnaround times by 30%.
- •Turned client feedback into service changes that lifted retention by 20%.
- •Ran training and enforced SOP adherence to hold accuracy and compliance.
CyberSweep Audit Team Lead | Regal Credit Management
Mar 2021 - May 2021Remote
- •Led daily audit operations and removal accuracy across data broker websites.
- •Built the onboarding and training program for incoming auditors.
- •Ran performance reviews that drove a 15% reduction in audit errors.
CyberSweep Data Auditor | Regal Credit Management
Oct 2020 - Feb 2021New York, United States (Remote)
- •Executed data audits across multiple platforms to find and remove sensitive PII under internal policy and regulation.
- •Generated client reports on PII removal progress, keeping the work transparent.
Marketing Manager | Trumph Motorcycle Corporation
Apr 2019 - Nov 2019Davao, Philippines
- •Led marketing strategy and campaign execution through a transitional period, holding brand visibility and customer engagement steady.
- •Held concurrently with the internal audit supervision role.
Internal Audit Supervisor | Trumph Motorcycle Corporation
Sep 2017 - Oct 2020Davao, Philippines
- •Supervised an audit team against internal controls and financial reporting standards.
- •Reviewed findings and gave senior management the recommendations that shaped risk mitigation.
- •Ran risk assessments that surfaced non-compliance before it became exposure.
Internal Auditor | Trumph Motorcycle Corporation
May 2013 - Sep 2017Davao, Philippines
- •Audited across departments for adherence to company policy and industry standards.
- •Prepared and presented audit reports that named the specific areas to fix.
Education
Master in Business Administration (Units)2014 - 2015
University of Southeastern Philippines, Davao City
Bachelor of Science in Accounting Technology2009 - 2013
University of Mindanao, Tagum City
Certifications
- •Lean Six Sigma Yellow Belt
- •Lean Six Sigma White Belt
- •Data Analytics Core Track
- •Career Service Examination, Professional Level
- •Conducting Internal Audit Work
- •Risk Based Audit
- •Cyber Security Certification
Languages
English (Professional working)|Tagalog (Full professional)|Visayan (Native)
Full-time or contract. Currently employed, open to conversations. Overlaps US Eastern.